Frequently Asked Questions
Expert guidance on our luxury timepieces and fine jewelry collections.
Are the watches and jewelry sold on your site authentic?
Yes, CH Premier Jewelers is an authorized retailer for all brands we carry. Every purchase comes with the original manufacturer's warranty, packaging, and a certificate of authenticity where applicable.
What are your shipping options and delivery times?
We offer complimentary insured ground shipping on all domestic orders over $500. Expedited shipping is available at checkout. Most in-stock items are processed within 1-2 business days.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unaltered items in their original condition within 14 days of delivery. Please note that custom orders and final sale items are not eligible for return.
Do you offer professional jewelry and watch repair services?
Yes, we provide a full range of services including battery replacements, movement overhauls, ring resizing, and professional cleaning performed by our certified in-house master jewelers and watchmakers.
Can I pick up my online order at your physical boutique?
Absolutely. You can select 'In-Store Pickup' during the checkout process. You will receive an email notification once your order is ready for collection at our Santa Clara location.
Do you provide appraisals for insurance purposes?
CH Premier provides a complimentary retail replacement appraisal for insurance purposes with the purchase of any fine jewelry or timepiece valued over $1,000.